During his 27-year career at Southwest Airlines, Dave Ridley has served as SVP Chief Marketing Officer; SVP People and Leadership Development; SVP Business Development; and VP of Ground (Airport) Operations. Dave retired earlier this year but he retains an office at Southwest and serves as Senior Advisor to the CEO. He also provides keynote presentations about lessons he has learned about building a world-class brand that’s based on excellent service — the type of leadership required to make it happen and the... Read more